The Definitive Guide to It Service Metrics


Kurt McWhirter and Ted Gaughan

Book Details

Format: EPUB

Page count: 311 pages

File size: 2.5 MB

Protection: DRM

Language: English

Up-to-date, based on the ITIL® framework, as well as COBIT®, ISO/IEC 20000, PMI® and ISO/IEC 27000, The Definitive Guide to IT Service Metrics will show you how to integrate metrics into your business and maximize their usage and effectiveness. You will learn what to consider when gathering and reporting information and how to secure and protect your company’s metrics.