Page count: 189 pages
File size: 278 KB
High-performing IT organizations know success is more dependent on transforming behaviors than on the state of their technology. They’ve learned how to change behaviors as effectively as they change technology.
Your success depends on mastering the toughest task in business – transforming people’s behavior.
This innovative fictionalized narrative builds on real-life experiences of people just like you and the daily ITSM challenges you encounter.