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Benchmarks in Hospitality and Tourism

Business & economics


by
Sungsoo Pyo (Editor)

Book Details

Format: EPUB

Page count: 176 pages

File size: 2.5 MB

Protection: DRM

Language: English

This pioneering book will familiarize you with benchmarking techniques that can be used to gauge and improve the performance of hospitality and tourism businesses anywhere! With compelling case studies drawn from hotel management, environmental systems, and destination practices, it examines important aspects of benchmarking, including satisfaction barometers, indicator development, and finding/networking with benchmarking partners.